The WhatsApp support option
Some learners would rather text than type in a browser window. If your tenant has configured a WhatsApp support number, the Support Centre offers a direct wa.me redirect as an alternative to live chat.
How it shows up for learners
Wherever chat is offered — the Support Centre or the floating bubble — a WhatsApp option appears next to it when a number is configured. Tapping it opens WhatsApp with the tenant's support number pre-filled, ready to send.
The redirect only appears once a WhatsApp number is set in support settings.Why offer both
Live chat keeps the conversation on-platform, with full history alongside the rest of a learner's support activity. WhatsApp trades that history for familiarity and speed on a channel many learners already have open. Offering both covers learners who prefer either.
Learners see WhatsApp as a sibling option to chat, not a replacement for it.Notes
This is a redirect, not an integration — messages sent over WhatsApp are not pulled back into the platform's ticket or chat history. See configuring support contact settings to set or change the number.