- CSV import errorsCSV imports fail row-by-row, not all-or-nothing. This article covers reading the error report and fixing common problems. Before you start You need to have att…
- Enrolment issuesThis article covers common enrolment problems — missing courses, prerequisites, and stuck approval requests. Before you start You need to be signed in. Some en…
- Live class join issuesThis article covers common problems joining a live class — permissions, firewalls and stuck join screens. Before you start You need to be signed in and schedul…
- Mobile browser quirksThe mobile web supports the LMS but has a few quirks. This article covers the ones that trip learners up. Before you start You need to be on a phone or tablet …
- Notification delivery issuesMissing emails and in-app notifications have a few common causes. This article walks them. Before you start You need to be signed in. Admins have a broader dia…
- Payment issuesThis article covers common payment problems — declined cards, missing receipts, and refund requests. Before you start You need to have attempted a payment. Ste…
- SCORM completion issuesSCORM completions sometimes don't register. This article walks the common causes and fixes. Before you start You need to be signed in and enrolled in the affec…
- Sign-in issuesThis article walks the most common sign-in problems and their fixes. Before you start You need to be attempting sign-in. If you can't reach the sign-in page at…
- Slow loading pagesSlow pages come from three places — the network, the browser or the server. This article walks the fixes. Before you start You need to be experiencing slow loa…
- Troubleshooting: A Cohort Didn't Auto-Enroll a New MemberAdding someone to a cohort's roster is supposed to enroll them in the cohort's course automatically. When that doesn't seem to have happened, work through thes…
- Troubleshooting: a learner's grade isn't showingA learner reports they submitted work and finished a course, but their grade or progress doesn't reflect it. Work through these checks before assuming somethin…
- Troubleshooting: a marketplace buyer can't sign inA tenant you sold a marketplace listing to reports that their learner can't sign in after purchasing. Because of the redirect model, this usually isn't a norma…
- Troubleshooting: certificate wasn't issued after completionA learner says they finished a course but no certificate appeared. Certificates are issued automatically, so when one is missing it almost always traces back t…
- Troubleshooting: notifications aren't arrivingA learner says they never got a notification they expected — a completion email, a reminder, a receipt. Before assuming something is broken, work through these…
- Troubleshooting: Payment Not Going ThroughA learner reports checkout failing, or an admin sees an order stuck in a pending state. Here's a practical checklist before escalating. 1. Confirm a gateway is…
- Troubleshooting: Why Can't a Learner See Their Cohort?A learner reporting they can't find a cohort they expect to be in usually comes down to one of a few things. Work through these in order. Confirm they're actua…
- Troubleshooting: Why Can't I See Analytics Data?You've connected GA4 and expected to see numbers in Google Analytics, but the dashboard there looks empty or much lower than expected. Here's the order to chec…
- Video playback issuesThis article covers common video problems — stalls, buffering and captions not showing. Before you start You need to be trying to play a video unit. Step 1 — B…
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